Best Auto Repair, Pflugerville

INSURANCE QUESTIONS

INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at (512) 990-0167 or make an appointment online!


Reviews

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Great service! Friendly staff! They came highly recommended by several of my family members and they gave me a fair quote that was far better than others around the area.

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Best car service I ever had. They went out of their way to fix my mirror and get mt SUV ready to pass over to my son. If there's a problem with something, they will work to resolve it. Honest and reasonable prices.

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A rare find - a shop I trust!. I would highly recommend Three Points Automotive. They have always gone out of their way to take care of my personal vehicles, as well as, the fleet at work. Their customer Service is impeccable and while I can't say they are infallible, I can say that when they've made a mistake, they have gone above and beyond to make it right. This is the best relationship I've ever had with an automotive shop! Love these guys!

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